Returns & Refund Policy

At Excolo Medicine, we take great pride in curating and delivering the highest-quality medical-grade products available. Every order is carefully reviewed, packaged, and shipped with your health and satisfaction in mind. Because of the nature of our products — which are pharmaceutical-grade, health-related, and subject to strict handling and storage standards — all sales are considered final at the time of purchase.

By completing a purchase on The Excolo Store, you acknowledge and agree to this policy.

When We Will Issue a Refund or Accept a Return

We understand that rare circumstances can occur during transit. The only situation in which Excolo Medicine will consider a return or refund is if your order arrives with verifiable shipping damage — meaning the outer packaging was severely compromised during transit and the product itself (bottles broken, seals destroyed, pills or capsules spilled or contaminated) was rendered completely unusable upon delivery.

To be considered for a damage-related refund, you must:

1. Photograph the damage to both the outer packaging and the product(s) immediately upon receipt — before discarding any materials.

2. Contact us within 48 hours of delivery at [your contact email or phone number] with your order number and photos attached.

3. Allow our team to review your claim. We reserve the right to request additional documentation, including carrier damage reports.

Approved claims will be refunded to the original payment method or exchanged for an equal replacement product at our discretion.

What Is Not Eligible for Return or Refund

The following are explicitly not eligible for returns, exchanges, or refunds:

• Dissatisfaction with results (individual results vary with all health and aesthetic products)

• Accidental orders or change of mind after purchase

• Products that have been opened, used, or partially consumed

• Orders where delivery was confirmed to the address provided at checkout

• Delays or issues caused by the shipping carrier once the package has left our facility

• Gift cards

Chargebacks & Disputes

We take fraudulent chargebacks very seriously. If a chargeback or payment dispute is filed for an order that was delivered to the confirmed shipping address, we will provide all available documentation — including order records, shipment tracking, and delivery confirmation — to the relevant financial institution to contest the dispute. Repeated or fraudulent disputes may be referred for further review.

Questions?

We're always happy to help. If you have questions about your order before or after purchase, please reach out to us at [contact email] or call us at (225) 243-3666. Our team is here to make sure your experience with Excolo Medicine is exceptional.