The Excolo Store

Orders are typically processed within 1–3 business days. Delivery times vary by carrier and location, but you can expect most orders to arrive within 5–7 business days after shipment. You will receive a tracking number via email once your order ships.

Absolutely. Once your order is on its way, you'll receive a shipping confirmation email with your tracking number so you can follow your package every step of the way.

All sales are final. Because our products are medical-grade and held to strict quality and handling standards, we are unable to accept returns or exchanges. We encourage you to reach out to our team before purchasing if you have any questions about whether a product is right for you.

Refunds are only issued in the rare case that a package arrives with verifiable shipping damage — meaning bottles are broken or products are rendered completely unusable due to transit. If this happens, please photograph the damage immediately and contact us within 48 hours of delivery. See our full Returns & Refund Policy for details.

We begin processing orders quickly, so cancellations are not guaranteed. Please contact us as soon as possible at (225) 243-3666 if you need to make a change, and we'll do our best to accommodate you before the order ships.

Yes. Every product we carry has been carefully selected by our medical team for quality, safety, and efficacy. We only offer products we trust and believe in.

We'd love to help! Reach out to us at (225) 243-3666 or stop by our Denham Springs location. You can also book an in-person or virtual appointment with our team to discuss your specific health and aesthetic goals.